Mustbuy.ph Vendor Policies

Last updated MAY 5, 2019

I. MARKETPLACE AGREEMENT

Mustbuy.ph’s Vendor Agreement comprises the terms and conditions that should guide vendors in their activities using the Platform. By selling on Mustbuy.ph, the parties agree to all its terms and conditions.

II. VENDOR ACCOUNT POLICY

Mustbuy.ph’s Vendor Agreement comprises the terms and conditions that should guide vendors in their activities using the Platform. By selling on Mustbuy.ph, the parties agree to all its terms and conditions.

What are Non-Compliance Warnings?
Warning system where we measure a vendor’s compliance to Mustbuy.ph’s policies. With this system in place, we strive to eliminate behavioral misconduct. Once the third warning is issued, the next non-compliance will result to termination of your account.

Issuing non-compliance points or account-related actions will be taken if vendors are verified to have taken part in activities that do not comply to our policies.

III. NEW VENDOR ACCOUNT RULES

Mustbuy.ph’s Vendor Agreement comprises the terms and conditions that should guide vendors in their activities using the Platform. By selling on Mustbuy.ph, the parties agree to all its terms and conditions.

IV. STORE NAMING GUIDELINES

Mustbuy.ph’s Vendor Agreement comprises the terms and conditions that should guide vendors in their activities using the Platform. By selling on Mustbuy.ph, the parties agree to all its terms and conditions.

Contents should not have the following or similar variations within their store name:

If found non-compliant to the Store Naming Policy, store name will be reset to default settings.

V. INACTIVE SELLER POLICY

Mustbuy.ph’s Vendor Agreement comprises the terms and conditions that should guide vendors in their activities using the Platform. By selling on Mustbuy.ph, the parties agree to all its terms and conditions.

VI. DIGITAL GOODS SELLING GUIDELINE

Transactions for digital goods that are considered illegal

Vendors must ensure vouchers and promo codes are active. Information regarding validity and expiration must be provided in product description. Any seller who is found guilty of selling expired digital goods or falsifying the duration of validity of the goods may receive a warning.

Digital goods to be sent via e-mail of SMS must be delivered within 24 hours upon successful payment of customer. Unfulfilled orders within 24 hours will be automatically cancelled by Mustbuy.ph. Vendor must refund the customer.

VII. CONTENT & CATALOG POLICY

Mustbuy.ph does not allow content or product descriptions that intend to deceive users by excluding relevant information or giving misleading information about products or services. Vendors have a responsibility to ensure that accurate information is given to customers about the performance characteristics and benefits of their products, and that any claims are backed by adequate scientific or technical evidence.

If product listings are found to contain misleading and/or false descriptions, Mustbuy.ph reserves the right to suspend the vendor account, especially for repeated or severe policy violations. If you receive a notification for violating our policy, you may file appeal request by sending an email to our Support Team.

VIII. INTELLECTUAL PROPERTY RIGHTS POLICY

a. Violating this policy may result in loss of selling privileges or other legal consequences.

b. Illustrations and Examples

Vendor’s Responsibility

It is recommended that you know the source of the supplier’s purchase before you purchase the goods. If your products have been identified to be not authentic, your product will be subjected up to 2 warnings and it will be locked. Mustbuy.ph has zero tolerance on counterfeits.

If you have identified other sellers using your images on their product information page, you can file a complaint through our Support Team. In order to have the rights to raise the complaint, you will need proof that you are the creator or originator of these images.

IX. PROHIBITED & CONTROLLED PRODUCTS POLICY

Any breach of the Prohibited and Controlled Products Policy may result in the removal of your product listing and/or issuance of a non-compliance warning. Mustbuy.ph shall remove the product listings, issue non-compliance warnings or take other any action that it deems necessary as its sole and absolute discretion. If you have received a notification that you violated our policy, and you would like to file appeal request, you may do so by emailing our Support Team.

X. FAIR TRADING POLICY

There are fraudulent activities that vendors are not allowed to participate in. Vendors that are found to have participated in fraudulent activities may be issued up to 2 non-compliance warnings.

XI. ORDER MANAGEMENT POLICY

XII. MUSTBUY.PH COMMUNITY POLICIES

Products sold on Mustbuy.ph and interactions within the platform are subjected to existing Mustbuy.ph Vendor Policies. Mustbuy.ph reserves the right to edit or delete posts that violate our community policies. Users violating our community policies will be subject to various consequences (including issuance of non-compliance warnings, restricted communication access, and disabling of your account) depending on the severity of the violation.

XIII. DATA PROTECTION POLICY

Personal data refers to the data about an individual who can be identified from that data on its own, or from that data and other information to which the organization has or likely have access. For example, personal data will include names, personal contact numbers, email addresses and mailing addresses.

Vendors are granted access to customer’s personal data for the fulfillment of customer’s orders. Violation of this Policy may result in account restrictions, up 2 non-compliance warnings and immediate store termination. Each violation is evaluated on a case to case basis by our Support Team. Vendors may file for an appeal, but Mustbuy.ph reserves the right to a final decision.

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