Mustbuy.ph Vendor Policies

Last updated MAY 5, 2019

I. MARKETPLACE AGREEMENT

Mustbuy.ph’s Vendor Agreement comprises the terms and conditions that should guide vendors in their activities using the Platform. By selling on Mustbuy.ph, the parties agree to all its terms and conditions.

II. VENDOR ACCOUNT POLICY

Mustbuy.ph’s Vendor Agreement comprises the terms and conditions that should guide vendors in their activities using the Platform. By selling on Mustbuy.ph, the parties agree to all its terms and conditions.

What are Non-Compliance Warnings?
Warning system where we measure a vendor’s compliance to Mustbuy.ph’s policies. With this system in place, we strive to eliminate behavioral misconduct. Once the third warning is issued, the next non-compliance will result to termination of your account.

Issuing non-compliance points or account-related actions will be taken if vendors are verified to have taken part in activities that do not comply to our policies.

  • What policies should be observed to avoid non-compliance warnings?
  • Intellectual Property Rights Policy (link)
  • Selling of counterfeits and infringement of Copyrights, Trademarks, Unlawful Reproduction, Content Infringement of Trademarks and Copyrights, Patent Rights, Registered Design Rights

  • Prohibited and Controlled Products Policy (link)
  • Content and Catalog Policy (link)
  • Fair Trading Policy (link)
  • Vendor Behavior Policy (link)

III. NEW VENDOR ACCOUNT RULES

Mustbuy.ph’s Vendor Agreement comprises the terms and conditions that should guide vendors in their activities using the Platform. By selling on Mustbuy.ph, the parties agree to all its terms and conditions.
  • a. Vendors who were terminated are not allowed to open a new account.
  • b. Vendors are not allowed to create multiple stores.
  • c. Vendors are not allowed to imitate other seller’s decoration, products or content to avoid confusion or difficulties for buyers in identifying the seller.
  • d. We do not tolerate cheating or fraudulent behavior, or else we will not hesitate to take further actions.
  • e. You can file an appeal request via our Support Team if you received a notification that you violated our policy.

IV. STORE NAMING GUIDELINES

Mustbuy.ph’s Vendor Agreement comprises the terms and conditions that should guide vendors in their activities using the Platform. By selling on Mustbuy.ph, the parties agree to all its terms and conditions.
  • Contents should not have the following or similar variations within their store name:
  • a. Registered Brand Names
  • b. Derogatory, offensive, or sensitive words
  • c. Sexually suggestive or explicit content (profanity, slang terms, terms that are signals for pedophilia, bestiality, or sexual violence)
  • d. References to violent or terrorist activities
  • e. Copyrighted & trademarked words/phrases
  • f. Existing platform words (ex. Mustbuy, Mustbuy.ph)
  • g. Only Category name (ex. Laptops)
  • h. Only numbers or long string of numbers (ex. MS000000111)
  • i. Terms like “Official” or “Flagship” etc., if not a flagship, official or exclusive distributor store, then do not include those words in the store name. If vendor insists, they should produce a proof.
  • j. Generic words (ex. store, shop)
  • k. Duplicate Names (exactly similar to existing stores to avoid duplication and confusion)
  • l. Comparison Naming (ex. best, better)
  • m. Specific products that are banned from being sold (see Prohibited and Controlled Products List)
  • n. Phone numbers, links (ex. .com)
  • o. Store names that include “covid” “corona virus”
  • If found non-compliant to the Store Naming Policy, store name will be reset to default settings.

V. INACTIVE SELLER POLICY

Mustbuy.ph’s Vendor Agreement comprises the terms and conditions that should guide vendors in their activities using the Platform. By selling on Mustbuy.ph, the parties agree to all its terms and conditions.
  • a. If you’re on vacation, you must set your store into holiday mode.
  • b. If a seller is inactive after 60 days, the status of the store will automatically changed to holiday mode.
  • c. If a store is on holiday mode, your products are not visible on the platform. You will be informed via email that we set your store in holiday mode.
  • d. Sellers can simply re-active their store.

VI. DIGITAL GOODS SELLING GUIDELINE

Transactions for digital goods that are considered illegal
  • a. Digital Goods products that violate the intellectual property rights policy including download links and serial codes to software such as Microsoft Office, Adobe Suite, etc. without license to distribute; e-books without the license of the publisher; files of movies and media without the license of the creator or distributor; and subscription to streaming sites (unless authorized by providers).
  • b. Digital products that violate the Prohibited & Controlled Goods Policy including: cryptocurrencies; bank transfer, remittance services, unauthorized wallet value/services, prepaid load/credits; mobile or gaming app credits; online travel processing; online passport and visa processing, subscription to pornographic sites, and digital adult services (webcam).
  • c. Product Listings where there is no specific good, service or consideration provided back to the customer (except donations) are prohibited in the platform. Product listings that are for donations must list down explicitly (both in the product name and descriptions) the source to whom the funding will be redirected and should also present documents showing they are valid Non-Profit Organizations.

Vendors must ensure vouchers and promo codes are active. Information regarding validity and expiration must be provided in product description. Any seller who is found guilty of selling expired digital goods or falsifying the duration of validity of the goods may receive a warning.

Digital goods to be sent via e-mail of SMS must be delivered within 24 hours upon successful payment of customer. Unfulfilled orders within 24 hours will be automatically cancelled by Mustbuy.ph. Vendor must refund the customer.

VII. CONTENT & CATALOG POLICY

Mustbuy.ph does not allow content or product descriptions that intend to deceive users by excluding relevant information or giving misleading information about products or services. Vendors have a responsibility to ensure that accurate information is given to customers about the performance characteristics and benefits of their products, and that any claims are backed by adequate scientific or technical evidence.

If product listings are found to contain misleading and/or false descriptions, Mustbuy.ph reserves the right to suspend the vendor account, especially for repeated or severe policy violations. If you receive a notification for violating our policy, you may file appeal request by sending an email to our Support Team.

  • a. Digital Goods products that violate the intellectual property rights policy including download links and serial codes to software such as Microsoft Office, Adobe Suite, etc. without license to distribute; e-books without the license of the publisher; files of movies and media without the license of the creator or distributor; and subscription to streaming sites (unless authorized by providers).
  • b. Digital products that violate the Prohibited & Controlled Goods Policy including: cryptocurrencies; bank transfer, remittance services, unauthorized wallet value/services, prepaid load/credits; mobile or gaming app credits; online travel processing; online passport and visa processing, subscription to pornographic sites, and digital adult services (webcam).
  • c. Product Listings where there is no specific good, service or consideration provided back to the customer (except donations) are prohibited in the platform. Product listings that are for donations must list down explicitly (both in the product name and descriptions) the source to whom the funding will be redirected and should also present documents showing they are valid Non-Profit Organizations.

VIII. INTELLECTUAL PROPERTY RIGHTS POLICY

a. Violating this policy may result in loss of selling privileges or other legal consequences.
  • i. Counterfeits or infringement of Copyrights, Trademarks – unlawful reproduction
  • ii. Content Infringement of trademarks and copyrights
  • iii. Infringement of Patent Rights
  • iv. Infringement of Registered Design Rights
b. Illustrations and Examples
  • i. Trademarks – Legal protection for a recognizable sign, design, or expression which identifies products or services of a source from those of the others
  • ii. Copyrights – Legal protections for original creative works to determine whether and under what conditions it may be copied and used by others
  • iii. Patent – Legal protections for inventions (ex. Process design) to exclude others from making, using, selling and importing
  • iv. Registered Design – Legal protections for the shape, configuration, visual appearance, pattern or ornamentation of a product
  • Sample Case 1
  • a. Vendor applies a sign or signs identical or similar to a registered trademark, to a product to establish the origin of such product or service, and the application of such sign has been conducted without consent of the proprietor for the registered trademark.
  • b. Vendor reproduces, publishes or distributes creative works which are subject to copyright and offer such works for sale on the platform without the express or implied consent of the owner of the copyright.
  • Sample Case 2
  • Infringing Content
  • a. Unfair or unauthorized use of trademark rights in product descriptions or other information.
  • b. Use of copyrighted material without permission from the copyright holder
  • Other types
  • a. Infringement of a registered design includes listing a product that is identical or substantially similar in overall impression to the registered design
  • b. Listing a patented concept or invention within the duration of the patent hence, violating the rights of the patent owner
  • c. Sellers who have been verified to have infringed the Intellectual Property Rights Policy will have the corresponding product removed and may suffer termination of their account.
Vendor’s Responsibility

It is recommended that you know the source of the supplier’s purchase before you purchase the goods. If your products have been identified to be not authentic, your product will be subjected up to 2 warnings and it will be locked. Mustbuy.ph has zero tolerance on counterfeits.

If you have identified other sellers using your images on their product information page, you can file a complaint through our Support Team. In order to have the rights to raise the complaint, you will need proof that you are the creator or originator of these images.

IX. PROHIBITED & CONTROLLED PRODUCTS POLICY

Mustbuy.ph does not allow content or product descriptions that intend to deceive users by excluding relevant information or giving misleading information about products or services. Vendors have a responsibility to ensure that accurate information is given to customers about the performance characteristics and benefits of their products, and that any claims are backed by adequate scientific or technical evidence.

If product listings are found to contain misleading and/or false descriptions, Mustbuy.ph reserves the right to suspend the vendor account, especially for repeated or severe policy violations. If you receive a notification for violating our policy, you may file appeal request by sending an email to our Support Team.

  • a. Digital Goods products that violate the intellectual property rights policy including download links and serial codes to software such as Microsoft Office, Adobe Suite, etc. without license to distribute; e-books without the license of the publisher; files of movies and media without the license of the creator or distributor; and subscription to streaming sites (unless authorized by providers).
  • b. Digital products that violate the Prohibited & Controlled Goods Policy including: cryptocurrencies; bank transfer, remittance services, unauthorized wallet value/services, prepaid load/credits; mobile or gaming app credits; online travel processing; online passport and visa processing, subscription to pornographic sites, and digital adult services (webcam).
  • c. Product Listings where there is no specific good, service or consideration provided back to the customer (except donations) are prohibited in the platform. Product listings that are for donations must list down explicitly (both in the product name and descriptions) the source to whom the funding will be redirected and should also present documents showing they are valid Non-Profit Organizations.

X. FAIR TRADING POLICY

There are fraudulent activities that vendors are not allowed to participate in. Vendors that are found to have participated in fraudulent activities may be issued up to 2 non-compliance warnings.

  • Fraudulent Dealing
  • b. Off Platform Transactions
  • c. Anti-Competitive Behavior
  • d. Voucher and Subsidies Abuse
  • e. Fulfillment Fraud

XI. ORDER MANAGEMENT POLICY

  • a. Ship on Time
  • b. Vendor Cancellation Policy
  • c. Package Dimension & Rule Weight
  • d. Unresolved Buyer Dispute (by Vendor’s Fault)

XII. MUSTBUY.PH COMMUNITY POLICIES

Products sold on Mustbuy.ph and interactions within the platform are subjected to existing Mustbuy.ph Vendor Policies. Mustbuy.ph reserves the right to edit or delete posts that violate our community policies. Users violating our community policies will be subject to various consequences (including issuance of non-compliance warnings, restricted communication access, and disabling of your account) depending on the severity of the violation.
  • a. Respectful Engagement
  • b. Promotions or spam
  • c. Respect the Privacy of Others
  • d. Follow the law
  • e. Be honest
  • f. Keep transactions within Mustbuy.ph

XIII. DATA PROTECTION POLICY

Personal data refers to the data about an individual who can be identified from that data on its own, or from that data and other information to which the organization has or likely have access. For example, personal data will include names, personal contact numbers, email addresses and mailing addresses.

Vendors are granted access to customer’s personal data for the fulfillment of customer’s orders. Violation of this Policy may result in account restrictions, up 2 non-compliance warnings and immediate store termination. Each violation is evaluated on a case to case basis by our Support Team. Vendors may file for an appeal, but Mustbuy.ph reserves the right to a final decision.

  • i. Vendors are not permitted to use the personal data of customers for any other purpose apart from the fulfillment of customer orders. Examples of inappropriate and non-permitted use include:
  • a. Adding customers to instant messaging (Viber, Messenger, Whatsapp) or social media groups without the customer’s consent.
  • b. Sending mass emails or calling customers for marketing and other purposes not authorized by Mustbuy.ph.
  • c. Mailing unsolicited packages or items to customers.
  • ii. It is the Vendor’s responsibility to ensure that customer lists are password protected.
  • iii. Vendors are not permitted to share, transfer or disclose customer’s personal data to unauthorized third parties without the prior written consent of customers and Mustbuy.ph.
  • iv. Vendors are to delete customers’ personal data as soon as reasonably possible after the fulfillment of the customer’s order.
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