Mustbuy.ph Vendor Policies
Last updated MAY 5, 2019
I. MARKETPLACE AGREEMENT
II. VENDOR ACCOUNT POLICY
What are Non-Compliance Warnings?
Warning system where we measure a vendor’s compliance to Mustbuy.ph’s policies. With this system in place, we strive to eliminate behavioral misconduct. Once the third warning is issued, the next non-compliance will result to termination of your account.
Issuing non-compliance points or account-related actions will be taken if vendors are verified to have taken part in activities that do not comply to our policies.
III. NEW VENDOR ACCOUNT RULES
IV. STORE NAMING GUIDELINES
Contents should not have the following or similar variations within their store name:
If found non-compliant to the Store Naming Policy, store name will be reset to default settings.
V. INACTIVE SELLER POLICY
VI. DIGITAL GOODS SELLING GUIDELINE
Vendors must ensure vouchers and promo codes are active. Information regarding validity and expiration must be provided in product description. Any seller who is found guilty of selling expired digital goods or falsifying the duration of validity of the goods may receive a warning.
Digital goods to be sent via e-mail of SMS must be delivered within 24 hours upon successful payment of customer. Unfulfilled orders within 24 hours will be automatically cancelled by Mustbuy.ph. Vendor must refund the customer.
VII. CONTENT & CATALOG POLICY
If product listings are found to contain misleading and/or false descriptions, Mustbuy.ph reserves the right to suspend the vendor account, especially for repeated or severe policy violations. If you receive a notification for violating our policy, you may file appeal request by sending an email to our Support Team.
VIII. INTELLECTUAL PROPERTY RIGHTS POLICY
a. Violating this policy may result in loss of selling privileges or other legal consequences.
b. Illustrations and Examples
It is recommended that you know the source of the supplier’s purchase before you purchase the goods. If your products have been identified to be not authentic, your product will be subjected up to 2 warnings and it will be locked. Mustbuy.ph has zero tolerance on counterfeits.
If you have identified other sellers using your images on their product information page, you can file a complaint through our Support Team. In order to have the rights to raise the complaint, you will need proof that you are the creator or originator of these images.
IX. PROHIBITED & CONTROLLED PRODUCTS POLICY
X. FAIR TRADING POLICY
There are fraudulent activities that vendors are not allowed to participate in. Vendors that are found to have participated in fraudulent activities may be issued up to 2 non-compliance warnings.
XI. ORDER MANAGEMENT POLICY
XII. MUSTBUY.PH COMMUNITY POLICIES
XIII. DATA PROTECTION POLICY
Vendors are granted access to customer’s personal data for the fulfillment of customer’s orders. Violation of this Policy may result in account restrictions, up 2 non-compliance warnings and immediate store termination. Each violation is evaluated on a case to case basis by our Support Team. Vendors may file for an appeal, but Mustbuy.ph reserves the right to a final decision.