General Return, Refund, and Exchange Guidelines

Please kindly contact our Business Lead prior to sending any returns/exchanges.

Contact Information

Roda Marana / Lorevic Heruela

roda@mseedsystems.com / lorevic@mseedsystems.com

+63(2) 8535 7333 local 434 / 301

• All returns/exchanges must include any accessories, documentation, etc., that was originally shipped with the product.
• The Customer is responsible for return shipping charges that are not related to a defective product or product that was damaged during initial shipping to the customer.*

RETURNS

1. Hardware Items

Returns for hardware items are only accepted within 7 working days from the date of purchase. To process the return, we require a receipt or proof of purchase. Please note that shipping costs must be handled by the Customer*.

For an item to be eligible for a return, it must be

• In its original packaging
• Unused and in the same condition it was received
• Undamaged
• With complete parts/ accessories

1. Non-returnable Items

Several types of Officeworks products are exempt from being returned. These include: Clearance items, Special Order Items, and Consumables. Prior to every sale of the said items, Customers are normally required to sign a Non-cancellation Form.

In case a Customer returned an item, which belongs to our disclosed Non-returnable goods, Officeworks will NOT handle the shipping costs to return it to the Customer. Moreover, the shipping fees are non-refundable. If the item is over Php 10,000.00, Customer must consider availing a trackable shipping service or purchasing a shipping insurance. Officeworks will not be accountable for the loss of the returned item during transit.

Please do not return the purchase directly to the manufacturer.

EXCHANGES (if applicable)

Customer satisfaction is our number one priority; therefore, Officeworks ensures that our products are in good condition prior to delivery.

Any damages arising from negligence, user abuse, incorrect use of product, electrical surge, and unauthorized alterations will not be classified as a defect and will not entitle the Customer for an exchange.

We only allow exchanges if the item is deemed defective or damaged upon our assessment. If the Customer wishes to exchange his purchase for the same item, he/she must send an email to roda@mseedsystems.com or lorevic@mseedsystems.com.

STANDARD WARRANTY

If the Customer received a product which turned out to be defective, Customer must notify our Business Lead within 1 year of its purchase (except if it is under an extended supplier warranty which will be explained in detail below).

Once we have inspected the product and validated the Customer’s claim, he has the option to have the item either repaired or replaced if repair/replacement is possible. Otherwise, he can apply for a full refund.

Repairs and replacements might take longer depending on the availability of parts, or the item. If there is no extended supplier warranty, Officeworks cannot facilitate returns for products after one year of its purchase.

How to return a product under repair warranty?

• Please kindly contact and send a proof of purchase to our Business Lead prior to returning an item for repair. See contact details provided above.
• Only return the item if we have confirmed that it is eligible for a repair warranty. The Customer is responsible for return shipping charges that are not related to a defective product or product that was damaged during initial shipping to the customer.
• All returns for repair MUST have the RMA number (will be provided by our Business Lead) written outside of the box. Otherwise, our shipping carrier will not accept the returns.
• All returns for repair MUST include any accessories, documentation, etc., that was originally shipped with the product.
• Ship the item before the provided RMA number expires (number is only valid for 30 days from the date of issuance).
• You will be notified of repair completion via telephone or email.

Our shipping address:
MUSTARD SEED SYSTEMS CORPORATION
#47 Kamias Road, Brgy. Pinyahan Quezon City, Philippines 1102

NOT WHAT YOU ORDERED?

If Officeworks accidentally delivered the wrong item to the Customer, or upon investigation, the product is missing any of its accessories, or it is not as described on the website, he must notify our Sales Team.

We will collect the product from the Customer without charge. After inspection of the returned item, and validation of the Customer’s claim, he has the option to either request Officeworks to deliver the correct product the soonest (if it is available), or to refund his payment.

CHARGES

If the Customer returned the defective product but failed to return all of the accessories that were sold with it, Officeworks is entitled (subject to applicable law) to refuse the return, to only replace the item that was returned, or to estimate the value of the missing accessories and deduct its amount from the refund.