General Return, Refund, and Exchange Guidelines
A. Hardware Items
B. Non-returnable Items
Several types of Mustbuy.ph products are exempt from being returned. The following goods are non-returnable items as identified on the website during the ordering process: Custom Configured (or build-to-own) products, Clearance items, Special Order items and Consumables. Prior to every sale of the said items, Customers are normally required to sign a Non-cancellation Form.
All orders for Software Licenses are considered final. Defective software items are only eligible for return within 30 days of invoice date and can only be exchanged for the same item.
In case a Customer returned an item, which belongs to our disclosed Non-returnable goods, Mustbuy.ph will NOT handle the shipping costs to return it to the Customer. Moreover, the shipping fees are non-refundable. If the item is over Php 50,000.00, Customer must consider availing a trackable shipping service or purchasing a shipping insurance. Mustbuy.ph will not be accountable for the loss of the returned item during transit.
Please do not return the purchase directly to the manufacturer.
REFUNDS (If applicable)
A. Late or missing refunds (if applicable)
EXCHANGES (if applicable)
Customer satisfaction is our number one priority; therefore Mustbuy.ph ensures that our products are in good condition prior to delivery.
Any damages arising from negligence, user abuse, incorrect use of product, electrical surge, and unauthorized alterations will not be classified as a defect and will not entitle the Customer for an exchange.
We only allow exchanges if the item is deemed defective or damaged upon our assessment. If the Customer wishes to exchange his purchase for the same item, he must send an email to firstname.lastname@example.org
If the Customer received a product which turned out to be defective, Customer must notify our Technical Support Team within 1 year of its purchase (except if it is under an extended supplier warranty which will be explained in detail below).
Once we have inspected the product and validated the Customer’s claim, he has the option to have the item either repaired or replaced if repair/replacement is possible. Otherwise, he can apply for a full refund.
Repairs and replacements might take longer depending on the availability of parts, or the item. If there is no extended supplier warranty, Mustbuy.ph cannot facilitate returns for products after one year of its purchase.
How to return a product under repair warranty?
Our shipping address:
MUSTARD SEED SYSTEMS CORPORATION
#47 Kamias Road, Brgy. Pinyahan Quezon City, Philippines 1102
EXTENDED SUPPLIER WARRANTY (as stipulated on product page)
A product may have a supplier warranty that extends beyond the first year of its purchase. If such a product turns out to be defective and it is still within the extended supplier warranty period, please notify our Technical Support Team the soonest. Mustbuy.ph will not facilitate returns for defective items that are past their extended supplier warranty period.
Since the warranty of the item is covered by the supplier, it will be the manufacturer’s discretion to repair, replace, or process a refund for the item. Mustbuy.ph is not accountable for the repair, replacement or refund of ANY item after one year of its purchase. This obligation lies with the supplier or manufacturer who issued the extended supplier warranty.
NOT WHAT YOU ORDERED?
If Mustbuy.ph accidentally delivered the wrong item to the Customer, or upon investigation, the product is missing any of its accessories, or it is not as described on the website, he must notify our Sales Team.
We will collect the product from the Customer without charge. After inspection of the returned item, and validation of the Customer’s claim, he has the option to either request Mustbuy.ph to deliver the correct product the soonest (if it is available), or to refund his payment.
If the Customer returned the defective product but failed to return all of the accessories that were sold with it, Mustbuy.ph is entitled (subject to applicable law) to refuse the return, to only replace the item that was returned, or to estimate the value of the missing accessories and deduct its amount from the refund.