Frequently Asked Questions

How can we help you today? Here’s everything you need to know about

For a smoother shopping experience, you can browse through the site or use the search bar to find a specific business solution.

Once you’ve chosen a solution, you can see multiple options on its product page. You can choose a MODEL, see its FEATURES, WARRANTY, and finally ADD IT TO YOUR SHOPPING CART.

Once a product is added to your cart, it will show up at the bottom of your screen. This feature is to enable you to CONTINUE SHOPPING or, if you’re already done, you can continue to CHECKOUT.

On the CHECKOUT PAGE, you can either choose to continue by LOGGING IN to your Mustbuy account or to PROCEED WITHOUT SIGNING IN.

After this, you will be transferred to our BILLING PAGE, if you have logged in, your information will be shown here automatically and will allow you to edit some if you have changes. If you have not logged in, you need to fill-up the form first before you can proceed to the Shipping Page.

You will now be switched to our SHIPPING PAGE. Here, you can choose to ship the item on the address indicated on the form in the billing page, or you can tick the box and a new form will be shown for you to put a different address. You can also leave additional notes for the delivery.

By clicking next, you will now be redirected to our PAYMENT PAGE. This is where you can enter a coupon code for discounts, choose a delivery option, review your shipping address, and the total amount to be paid.

On the other half of the page is where you will choose your PAYMENT OPTION. You can pay through direct bank deposit, or via our DragonPay payment gateway. Then click “Place Order”.

And you’re all done! The next page will give you a summary of your purchase, as well as our bank details if you have chosen bank deposit, payment instructions if you have chosen non-bank over-the-counter payment for DragonPay.

Here is a sample of DragonPay’s payment page:

Note that different payment methods also have different charges and instructions to complete your purchase.

Listed below are the payment channels which are available on checkout. We recommend using these channels on all your transactions to keep your payment safe and to avoid any fraudulent transactions.

  • DragonPay
    You can pay through DragonPay and choose from its wide range of payment channels for your convenience.
  • Bank Deposit
    You can do over-the-counter payments through our partner banks.

Delivery of your chosen business solution may vary depending on the STOCK AVAILABILITY and COURIER’S DELIVERY LEAD TIME.

After the confirmation of your order and payment, you will receive an email from us notifying you that your item is being prepared for shipment. THE EMAIL WILL ALSO INCLUDE YOUR TRACKING NUMBER, so you can monitor the movement of your order.

WITHIN METRO MANILA = 2 to 5 Calendar Days*

PROVINCIAL = 3 to 8 Calendar Days*

*this excludes holidays and partner courier’s non-working days

Also, note that your order may arrive based on the Shipping Method that you chose. We have two options for you to choose from, Standard or Special.

To know more about our delivery policy, you can check our DELIVERY RATES here.

You can return or exchange your item if the product you received is:
  • Defective – not working properly
  • Wrong item – what you received is not what you ordered
  • Missing/incomplete accessories – the order you received has missing parts/peripherals
  • Damaged – received item has visible damage such as broken pieces, dents, torn packaging, etc.
Before you proceed to return or exchange the item, kindly be in contact with our Customer Relationship Management Team first. You can reach them at +63 (2) 535-7333 Loc. 470-477 or send an email to Note that items that will be returned or exchanged is the customer’s responsibility. You will be responsible for the shipping charges associated with returning your product to us. Also, the item must be returned with complete accessories or papers that was originally shipped with it. To know more about our Returns, Refund and Exchange Policy, you can read it here.

The warranty of the item can be easily seen in the DESCRIPTION TAB below the product information.

*Note that software products do not have a warranty.

Yes. Before your order is shipped, you will receive a confirmation email from us. This includes your tracking number, which can be used to monitor your item through their website.

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