Frequently Asked Questions

(updated as of October 2020)

Here’s a step-by-step guide on shopping via Mustbuy.ph.

For a smoother shopping experience, you can browse through the site or use the search bar, top and left menus to find a specific product or service.

Once you’ve chosen a product or service, you can see multiple options on its product page. You can choose a MODEL from the dropdown, see its FEATURES & WARRANTY, add quantity, and finally ADD IT TO YOUR WISHLIST OR SHOPPING CART.

Once a product is added to your cart, it will show up at the bottom of your screen. This feature is to enable you to CONTINUE SHOPPING or, if you’re already done, you can continue to CHECKOUT. You may also edit the quantities or remove items from your cart here.

Note that the total amount reflected already includes the shipping fee.

On the CHECKOUT PAGE, you can either choose to continue by LOGGING IN to your Mustbuy.ph account or to click I DON’T HAVE AN ACCOUNT to proceed without signing in. You may also choose to go back to your cart.

After this, you will be transferred to our BILLING PAGE. If you have logged in, your information will be shown here automatically and will allow you to edit them if you have changes. If you have not logged in, you need to fill-up the form first before you can proceed to the Shipping Page. Once you’re done, click Next.

You will now be transferred to our SHIPPING PAGE. Here, you can choose to ship the item on the address indicated on the form in the billing page, or you can tick the box and a new form will be shown for you to put a different address. You can also leave additional notes for the delivery.

To proceed to the Payment Info, click Next. To go back to previous page, click Prev. You may also choose to go Back to Cart.

By clicking Next, you will now be redirected to our PAYMENT PAGE. This is where you can enter a coupon code for discounts, choose a delivery option, review your shipping address, and the total amount to be paid.

There are two types of DeliveryStandard Delivery which takes 3-15 working days for your item to arrive, while Local Pickup is via personal pickup from our store or via delivery couriers like Lalamove, Grab Express or any courier of your preference. You may click here for more information on the Delivery Rates.

On the other half of the page is where you will choose your PAYMENT OPTION. You can pay through several Payment Channels:

Bank Deposit
Choose bank deposit if you wish to settle your payment over the counter by depositing or sending an online transfer via one of our bank accounts. Choosing this option will require you to email a photo of your deposit slip along with the Order Number for us to confirm your payment.

For more details, read the step-by-step guide for Bank Deposit payment here.

GCash Payment
Choose GCash if you wish to settle your payment via the GCash app. Using this option will require you to input the total amount and scan a QR code to settle the payment. You also need to email us a screenshot of the successful GCash fund transfer for us to confirm your payment.

For more details, read the step-by-step guide for GCash payment here.

PayPal
Choose PayPal if you wish to pay using your PayPal credits, or existing credit cards associated with your PayPal account. If you use this option, you will be redirected to a new window or tab, and will be required to login to your PayPal account to choose your preferred card or PayPal credits to withdraw funds from.

For more details, read the step-by-step guide for PayPal payment here.

Dragonpay & TendoPay

Dragonpay
Choose Dragonpay if you do not have a credit card and prefer to pay via Online Banking, ATM, or Payment Centers. There are a variety of affiliate banks and partners you can choose from, and they are divided into two types which are:

Online Banking / E-Wallet
Online Banking will allow you to debit the amount from your current online bank accounts, including BDO, BPI, Metrobank and even GrabPay. If you choose this option, you will be redirected to your bank’s website and will require you to login to your online bank account. Some banks would ask you to pay service fees on top of your total bill.

Over-the-Counter and ATM Banking
Through Over-the-Counter payment and ATM Banking, you can pay through Payment Centers such as LBC, Palawan Pawnshop, Cebuana Lhuillier, SM Department Store, or any Bancnet ATM among others. Once you have chosen your preferred Payment Center, you will get an email or SMS instruction on how to settle your payment offline. There will be a payment deadline (date and time) before the transaction is considered void.

For more details, read the step-by-step guide for Dragonpay payment here.

TendoPay
TendoPay is an installment plan solution that lets customers pay for online purchases in 2 to 24 month installments even without a credit card or bank account. If you wish to pay your transactions in installment through a loan from TendoPay, you need to apply for a TendoPay Account first.

For more details, read the step-by-step guide for TendoPay payment here.

Credit Card
Choose Credit Card if you have a card from Visa, Mastercard, American Express or JCB. If you choose this option, you will be redirected to the Pesopay window or tab to input confidential credit card information. You will also be required to input an OTP you will receive via SMS.

For more details, read the step-by-step guide for Credit Card payment here.

MAXXPayment or BDO Installment
Choose MAXXPayment (BDO Installment) if you have an existing BDO Credit Card under Visa, Mastercard, American Express or JCB. Choosing this option will redirect you to a BDO payment window or tab, where you will choose your terms (3,6,9, 12 months). Take note that additional charges apply depending on the terms, and it will be recomputed on the BDO payment window as well before you proceed to input your credit card information. You will also be required to input an OTP you will receive via SMS.

For more details, read the step-by-step guide for MAXXPayment here.

Once you have chosen your preferred Payment Option, simply agree to the Terms and Conditions by ticking the box, and click or tap Place Order.

You’re all done! The next page will give you a summary of your purchase, as well as additional payment instructions if you have chosen Bank Deposit, GCash or non-bank over-the-counter payments. For PayPal, Dragonpay Online Bank Transfer, TendoPay, Credit Card and MAXXPayment, you will be redirected to another window or page where you will enter your account information or OTP.

Note that some payment methods have charges on top of your purchase.

Listed below are the payment channels which are available on checkout. We recommend using these channels on all your transactions to keep your payment safe and to avoid any fraudulent transactions.

Bank Deposit
Choose bank deposit if you wish to settle your payment over the counter by depositing or sending an online transfer via one of our bank accounts. Choosing this option will require you to email a photo of your deposit slip along with the Order Number for us to confirm your payment.

For more details, read the step-by-step guide for Bank Deposit payment here.

GCash Payment
Choose GCash if you wish to settle your payment via the GCash app. Using this option will require you to input the total amount and scan a QR code to settle the payment. You also need to email us a screenshot of the successful GCash fund transfer for us to confirm your payment.

For more details, read the step-by-step guide for GCash payment here.

PayPal
Choose PayPal if you wish to pay using your PayPal credits, or existing credit cards associated with your PayPal account. If you use this option, you will be redirected to a new window or tab, and will be required to login to your PayPal account to choose your preferred card or PayPal credits to withdraw funds from.

For more details, read the step-by-step guide for PayPal payment here.

Dragonpay & TendoPay

Dragonpay
Choose Dragonpay if you do not have a credit card and prefer to pay via Online Banking, ATM, or Payment Centers. There are a variety of affiliate banks and partners you can choose from, and they are divided into two types which are:

Online Banking / E-Wallet
Online Banking will allow you to debit the amount from your current online bank accounts, including BDO, BPI, Metrobank and even GrabPay. If you choose this option, you will be redirected to your bank’s website and will require you to login to your online bank account. Some banks would ask you to pay service fees on top of your total bill.

Over-the-Counter and ATM Banking
Through Over-the-Counter payment and ATM Banking, you can pay through Payment Centers such as LBC, Palawan Pawnshop, Cebuana Lhuillier, SM Department Store, or any Bancnet ATM among others. Once you have chosen your preferred Payment Center, you will get an email or SMS instruction on how to settle your payment offline. There will be a payment deadline (date and time) before the transaction is considered void.

For more details, read the step-by-step guide for Dragonpay payment here.

TendoPay
TendoPay is an installment plan solution that lets customers pay for online purchases in 2 to 24 month installments even without a credit card or bank account. If you wish to pay your transactions in installment through a loan from TendoPay, you need to apply for a TendoPay Account first.

For more details, read the step-by-step guide for TendoPay payment here.

Credit Card
Choose Credit Card if you have a card from Visa, Mastercard, American Express or JCB. If you choose this option, you will be redirected to the Pesopay window or tab to input confidential credit card information. You will also be required to input an OTP you will receive via SMS.

For more details, read the step-by-step guide for Credit Card payment here.

MAXXPayment or BDO Installment
Choose MAXXPayment (BDO Installment) if you have an existing BDO Credit Card under Visa, Mastercard, American Express or JCB. Choosing this option will redirect you to a BDO payment window or tab, where you will choose your terms (3,6,9, 12 months). Take note that additional charges apply depending on the terms, and it will be recomputed on the BDO payment window as well before you proceed to input your credit card information. You will also be required to input an OTP you will receive via SMS.

For more details, read the step-by-step guide for MAXXPayment here.

Delivery of your chosen business solution may vary depending on the STOCK AVAILABILITY and COURIER’S DELIVERY LEAD TIME.

After the confirmation of your order and payment, you will receive an email from us notifying you that your item is being prepared for shipment. THE EMAIL WILL ALSO INCLUDE YOUR TRACKING NUMBER, so you can monitor the movement of your order.

Standard Shipping: 3 to 15 Working Days*

*this excludes holidays and partner courier’s non-working days

**some customers might temporarily experience shipping delay due to the Coronavirus (COVID-19) pandemic. We apologize for any inconvenience this may cause and appreciate your patience.

If you want to estimate the delivery fee, you may refer to our Delivery Rates.

Local Pickup
You may schedule personal pickup of your items from our Quezon City branch, or by hiring a delivery courier service such as Lalamove or GrabExpress. Kindly contact Ms. Cathy Erum (+63975 134 8815) for your preferred time of pickup. We are open Monday to Friday from 8:30am to 5:30pm. Make sure to arrange a pickup schedule with Ms. Cathy prior to booking your courier. The fees associated with the delivery service will be shouldered by the Customer.

If via personal pickup, we would require you to present your proof of payment with Valid ID for verification.

You can return or exchange your item if the product you received is:

  • – Defective – not working properly
  • – Wrong item – what you received is not what you ordered
  • – Missing/incomplete accessories – the order you received has missing parts/peripherals
  • – Damaged – received item has visible damage such as broken pieces, dents, torn packaging, etc.

Before you proceed to return or exchange the item, kindly be in contact with our teams first:
Hardware Returns
(Technical Support Team)
John Michael Santos | Neil Del Mundo | Jerold Lumabi
rma@mseedsystems.com
+63(2) 8535 7333 local 571 to 574
Other Items or Wrong Item Return
(Customer Relations Team)
Mariane Yaona | Catherine Erum
customerservice@mustbuy.ph
+63(2) 8535 7333 local 322 and 326
Note that items that will be returned or exchanged is the customer’s responsibility. You will be responsible for the shipping charges associated with returning your product to us. Also, the item must be returned with complete accessories or papers that was originally shipped with it. To know more about our Returns, Refund and Exchange Policy, you can read it here.

The warranty of the item can be easily seen in the DESCRIPTION TAB below the product information.

*Note that software products do not have a warranty.

Yes. Before your order is shipped, you will receive a confirmation email from us. This includes your tracking number, which can be used to monitor your item through their website. 

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